RETURNS

All of our products are custom designed and printed exclusively for you at the time of your purchase.

Due to the custom nature of our products, we do not accept returns, cancellations or exchanges.

Due To Customer Approved Errors:

Your stationery will be printed exactly as shown on the approved art approval forms you sign off.

Should you find an error on your stationery, please contact us within 2 business days.

Please note, we do not accept returns, or process refunds due to errors on approved proofs, regardless of where the error originated.

While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

Due To Naty Designs Error:

If your printed stationery does not match your approved proof, please contact us within 2 business days and we will reprint the affected pieces at no cost to you.

Please note, we do not accept returns, or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

Due To Defective or Damaged Product

If your order arrives damaged, please contact us within 2 business days. 

To be eligible for a reprint, your item must be unused and in the same condition that you received it. You must also retain the original packaging.

You will be required to provide no less than 6 photographs of the damaged item[s] and outer packaging taken from multiple angles. Once your photographs are received and inspected, we will notify you of the approval or rejection of your reprint request.

If you are approved, then your reprint will be processed, and reshipped via ORIGINAL shipment method selected for your purchase.

You may choose to pay to upgrade the shipping method, if desired. We will invoice you for the additional shipping cost and payment must be received before your reprint ships.

In the event we have made an error on your order or your order arrived damaged, and we are unable to reprint and reship your item before your event date, a partial refund may be granted.

Due to Dissatisfaction with Printed Color

Every effort is made to ensure digital proofs closely represent the image, color and text placement of printed designs; however, the final printed pieces may vary slightly from what is seen online.

Due to your monitor or mobile device’s color settings being slightly different than that of the designers as well as the printer’s machinery. Additionally, with signage, the material selected will impact color depth. Acrylic signs are translucent and color will not be as saturated as matte gatorboard signs.

The colors of your proofs as they appear on your monitor, are only a close representation of the final printed piece. Your monitor uses a completely different system for displaying colors than what is used in the print business. Colors may vary depending on your monitor’s brightness, contrast and color adjustment settings.

We are unable to accept returns based on color for these reasons. Naty Designs is not responsible for variances in final printed colors and will not offer free reprints due to dissatisfaction with final printed color.

Foil & Specialty Finishes: Foil stamping is a specialty printing process created using heat, pressure, and metallic foil. Due to the nature of the process, slight variations in foil coverage, impression, edge definition, or fine details may occur and are considered normal characteristics of foil stamping rather than printing defects. Significant issues such as missing portions of the design, substantial flaking/peeling, incorrect foil color, or other errors that materially affect the appearance of the finished product should be reported within 2 business days of delivery.

Naty Designs is not responsible for any orders that are delayed, undeliverable or missing, any damages incurred during shipping and/or mailing, or issues with any third-party mail carriers such as the United States Post Office [USPS], UPS and FedEx.

Additionally, Naty Designs is not responsible for delayed or undelivered mail due to usage of white ink printing or customer-requested decorative fonts. 

By purchasing, client understands it can take USPS multiple weeks or more to deliver a piece of mail and USPS delivery practices and service levels and turnaround times are out of our control.

Additionally, Naty Designs is not responsible for damage incurred to invitations in transit and is not responsible for refunding or replacing said invitations. 

Naty Designs is not responsible for re-sending, re-printing or reimbursing mail that does not make it to the intended address. We urge you to incorporate extras + blanks in your invitation count for this reason. If you must require a reprint, all payment covering materials, printing, rush fees, labor, and risen cost will apply.

We begin design work as soon as orders are received. If you would like to cancel your order, you must do so before we email proofs to you.

If you request a cancellation after we have emailed your proofs, your order will be subject to a 35% cancellation fee. This is due to the time spent creating your design proofs.  Once completed, the cost for the design time cannot be recovered.

Cancellation requests are not accepted after approving your final proof. Upon proof approval, your order is entered into our print queue almost immediately and we cannot cancel at that point. Each order is custom-printed, therefore, we don't accept returns or exchanges at this time.

If you have an issue with your order, please email us at and let us know!